Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
Countries: We currently ship within the US
Future Expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
Within the US : Free shipping on all orders.
No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
Last Order Time: 22:00 (GMT-05:00) Eastern Standard Time (New York).
Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
Estimated Delivery Time: 1-2 business days.(GMT-05:00) Eastern Standard Time (New York)
Business Days: Shipments occur Monday to Friday.
Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
Reliable Courier Services: We ship via UPS and Fedex.
Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order here.
Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
Reporting Missing Items: Contact our customer service within 7 days of receiving your package via [email protected]
Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
Returns: Returns are accepted within 30 days of receiving your order.
Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Shelistoddart LLC
will cover the return shipping costs.
Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
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CONTACT US
š§ Email: [email protected]
š Phone: +13072151588
š Business Hours: Monday to Friday, 09:00 A.M – 05:00 P.M
š Office Address: 312 West 2nd Street #2558, Casper, WY, 82601,United States
š Warehouse : 1139 Schmidlin Rd, Oregon, OH 43616, United States