1. What are your business hours?

Our business hours are Monday to Friday, from 09:00 A.M. to 05:00 P.M. (Eastern Standard Time).

2. Where is Shelistoddart LLC located?

  • Office Address: 312 West 2nd Street #2558, Casper, WY 82601, United States
  • Warehouse Address: 1139 Schmidlin Rd, Oregon, OH 43616, United States

3. Do you ship internationally?

Currently, we only ship within the US. We are considering expanding to other shipping areas in the future.

4. How much does shipping cost?

We offer free shipping on all orders within the US. There are no hidden fees; all costs are clearly stated at checkout.

5. How long does it take to process an order?

Orders are processed within 1-2 business days, Monday to Friday. Orders placed on weekends will be processed the next business day. The last order time is 22:00 (GMT-05:00) Eastern Standard Time (New York).

6. What is the estimated delivery time for my order?

Delivery typically takes 1-2 business days (GMT-05:00) Eastern Standard Time (New York). Please be aware that delivery times are estimates and may vary due to external factors such as weather and transportation issues.

7. Which courier services do you use for shipping?

We use reliable courier services such as UPS and FedEx. All shipments are insured.

8. Can I track my order?

Yes, after your purchase, you will receive an email with tracking information, including the name of the shipping company and your tracking number. You can also track your order via our website by entering your tracking number on our tracking portal.

9. What should I do if I don’t receive my tracking information?

If you do not receive tracking information within a reasonable timeframe after your purchase, please contact our customer support team at [email protected] for assistance.

10. What if my order is missing items?

If you find that items are missing from your order, please contact our customer service within 7 days of receiving your package at [email protected]. We will resolve the issue as soon as possible, either by sending a replacement item or offering a refund.

11. How do I return an item?

Returns are accepted within 30 days of receiving your order. Items must be unused, undamaged, and returned in their original packaging. Personalized items cannot be returned.

12. Who pays for return shipping?

Return shipping costs are the responsibility of the customer, unless the item is defective or not as described. In such cases, Shelistoddart LLC will cover the return shipping costs.

13. How long does it take to process a refund?

Refunds are processed within 14 days of receiving the returned item and are refunded to the original payment method.

14. What happens if my shipment is damaged during transit?

All shipments are insured. If your shipment is damaged during transit, please contact our customer service at [email protected], and we will assist you in resolving the issue.

15. Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact our customer service as soon as possible at [email protected]. We will do our best to accommodate changes if the order has not already been processed.

16. Do you offer expedited shipping?

Currently, we only offer standard shipping with an estimated delivery time of 1-2 business days. Expedited shipping options are not available at this time.

17. What should I do if I receive the wrong item?

If you receive an incorrect item, please contact our customer service at [email protected] within 7 days of receiving your order. We will arrange for the correct item to be sent and assist with the return of the incorrect item.

18. How can I get in touch with customer support?

You can reach our customer support team via:

19. What should I do if I have issues tracking my order?

If you encounter any issues while tracking your order, please contact our customer support team at [email protected]. We are here to assist you with any tracking-related concerns.

20. Are your packaging materials eco-friendly?

Yes, we strive to use sustainable and eco-friendly packaging materials to minimize our ecological footprint.

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